Frequently Asked Questions

FAQs

If you do not see the answer to your question, please do not hesitate to email us.

Q.  How do I put items into my shopping cart?

A. You may click the "Add To Cart" button  next to the product either on a main product category page (like Home Interior Gifts) or the button next to the product on an individual product page (like Cobalt Blue Wine Glasses).  Each time you place a product into your shopping cart, you have the option to continue shopping or to purchase your items.

Q. The quantity says "6" and I want to buy 8.  How do I change the number?

A.  You may highlight the number listed and type in the number you wish to purchase.  Or, you can wait and change the quantity in the shopping cart itself.  It's totally up to you.

Q.  I've finished selecting items.  Now how do I get back to the shopping cart?

A.  Look up at the main link bar just under the website title, Laurie's Cobalt World.  The last button on the right is "View Cart."  You can get back to your shopping cart by clicking that button

Q.  I'm in the shopping cart and I see the items I've selected.  Now what do I do?

A.  If you are having items shipped to Virginia, check the box so that you can see your total with sales taxes added.  Next, choose your shipping preference.  If you are making purchases of $99 or more, choose free shipping.  Otherwise, you'll choose FedEx Ground.  Choose your payment type.  Although we will accept checks and money orders, we recommend paying with your PayPal account or by credit card for faster service and consumer protection.

Q.  How do I buy?

A.  When you are ready, click "Purchase for $___" at the bottom of your shopping cart page. (Your purchase amount will be listed instead of a blank.)

Q.  What happens after I click the "Purchase for $___" button?

A.  You will be asked for your shipping information, including name, address, telephone number, and email address.  This information is used to process your order.  Please refer to our privacy policy if you have any concerns.

Q.  How do I pay by PayPal or Credit Card?

A.  Click "Enter" at the bottom of the shipping information page.  You will be taken to a secure server at PayPal for payment.  You do not need a PayPal account to pay by credit card.  Once you finish entering your payment information, you will receive a confirmation email from us very shortly thereafter.

Q.  How do I pay by check?

A.  Print out your order and your shipping information.  Mail both with your check or money order to Laurie's Cobalt World, 148 The Nature Trail, Ararat, VA  24053.  Your order will be delayed for three weeks while we wait for your check or money order to clear.  We apologize for the delay but sophisticated fraud schemes make the delay a necessity.

Q.  How long will it take for my order to arrive?

A.  Except for special orders, we pack up your purchase within 24 hours, excluding weekends and holidays.  We ship on Tuesday, Thursday, and Friday.  The actual arrival of your package will depend on your distance from Ararat, Virginia, from where we ship our packages.

Q.  Are purchases insured?

A.  Yes, every package we ship is insured.

Q.  Why do you need my telephone number?

A.  It is requested by the shipper.  The only reason we would call you is for customer service to help resolve an issue.  We never sell or rent your telephone number to others.  We will not use your telephone number except in connection with your order.

Q.  Is my satisfaction guaranteed?

A.  Absolutely.  If you are not thrilled with your purchase, just return it with the original packing material to us within 30 days.  Please indicate the reason for your dissatisfaction so that we may better serve you in the future.  Your purchase price will be refunded.

Q.  Are the products you sell new or used?

A.  The products you purchase from us are new.

Q.  How do I know that you are a reputable business?

A.  Laurie's Cobalt World was brand new in February, 2008, but Laurie is not new to the internet or to sales.  Since 2004, Laurie has sold over the internet, both products and services, with high customer satisfaction.  References are available upon request.

Q.  How do I know that it is safe to give you my credit card number?

A.  Credit card numbers are collected on secured servers by PayPal.  We never receive a copy of your number.

Q.  Do you have a BLOG?

A.  A BLOG for Laurie's Cobalt World was created on February 19, 2008. Visit it for special recipes, decorating ideas, news on brand new items, and a special behind-the-scenes look at Laurie's Cobalt World.

Q.  Do you have a free newsletter?

A. Yes!  We have a free newsletter.  You can sign up in a matter of a few moments and unsubscribe easily at any time.

 

Q.  Why do the red glass pieces cost more?

A. The mineral added to glass to make it red is gold.

Q.  I see that many of the items you sell are American handmade glass.  What does that mean?

A. Each piece is made individually.  Some pieces take the skills of nearly a dozen craftsman to complete.  Molds are used to create the basic design, but the pieces are finished by hand.  The same mold, for example, could be used to make a plate, a flared bowl, or a bowl that curves inward.  Each piece is unique.  Some molds are dozens of years old having been purchased from glass companies that operated during the depression or even before.